How do I know my order has been confirmed?

You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (e.g. #1234), and a listing of the item(s) you have ordered.

What should I do if I didn’t receive confirmation?

We always recommend you check your email's SPAM/JUNK folder if you have not received an order confirmation from us. If you still do not see it there, please feel free to contact our customer support at and we’ll send it again right away.

How do I cancel an order?

After completing your purchase, customers have 12 hours to request cancelling their orders.  We will be happy to process a full refund.

After that date and time, your order will have been put into production and can no longer be modified, except for your shipping address.

We can still correct/modify your shipping address before we finish the product and ship it out.

How do I change my order?

It’s important to notify us if you would like us to make a change to your order, if your order has already been processed by our warehouse, any changes to your order are no longer possible. Please make sure you send us an email as soon as possible at for any changes you would like to make (such as your shipping address).

How can I pay for my order?

We offer safe and secure payment options via credit/debit cards (VISA & Mastercard) and PayPal. So you can choose the most suitable one for you.

How secure is my personal information? adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.